Return & Refund Policy
Last updated: [Date]
We want you to love what you purchase from [Your Business Name]. If something isn’t quite right, we’re here to help.
Below is our return and refund policy for both physical and digital products.
Physical Products
If you’re not completely satisfied with your purchase, you may return eligible items within 30 days of delivery.
To qualify for a return:
The item must be unused and in its original condition
The item should be returned in its original packaging
You must include your order number or proof of purchase
Once we receive and inspect your return, we’ll notify you and process your refund if approved.
Refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service to ensure your return reaches us safely.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Just send us:
Your order number
A photo of the issue
We’ll make it right as quickly as possible by offering:
A replacement
A refund
Or store credit, depending on your preference.
Digital Products
Because digital products are delivered instantly and cannot be returned, all digital sales are final.
However, if you experience any technical problems accessing or downloading your purchase, please contact us. We’re happy to help make sure you receive your product successfully.
Order Cancellations
Orders can be canceled before they are shipped for a full refund.
Once an order has shipped, it will fall under the return policy listed above.
Need Help?
We’re always happy to help!
If you have questions about your order or this policy, please contact us at:
Email: [your email]
Business Name: [Your Business Name]
We aim to respond within 24–48 hours.